Terms of Service
Last updated July 17, 2026
Acceptance of terms
By creating an account, accessing, or using SupportChat (the "Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you're accepting on behalf of an organization, you confirm you have the authority to bind that organization, and "you" refers to that organization.
Description of service
SupportChat is a customer support platform that provides ticketing, live chat, a knowledge base, workflow automation, and AI-assisted drafting and triage. We may add, change, or discontinue features from time to time; we'll give reasonable notice before discontinuing a feature you materially rely on.
Account terms
You must provide accurate information when creating an account and keep your credentials confidential. You're responsible for all activity that occurs under your account and for promptly notifying us of any unauthorized use. You must be legally able to enter into a binding contract to use the Service, and each workspace member must be added by someone with authority to manage the account.
Acceptable use
You agree not to: use the Service to send spam, malware, or unlawful content; attempt to gain unauthorized access to any part of the Service or another customer's data; reverse-engineer, scrape, or resell the Service without our written consent; use the Service in a way that infringes intellectual property or privacy rights; or use the AI features to generate content that is illegal, deceptive, or harmful. We may suspend access for a violation of this policy pending investigation.
Subscription and billing
Paid plans are billed in advance on a recurring basis (monthly or annually, as selected at signup) via our payment processor. Fees are non-refundable except where required by law or expressly stated otherwise. We may change prices with at least 30 days' notice before your next billing cycle; continued use after that date constitutes acceptance of the new price. Usage-based add-ons (for example, metered AI usage) are billed in arrears based on recorded usage. Failure to pay may result in suspension of the Service after reasonable notice.
Limitation of liability
To the maximum extent permitted by law, SupportChat and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total aggregate liability for any claim arising out of these Terms is limited to the amount you paid us for the Service in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
Termination
You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access if you materially breach these Terms and don't cure the breach within a reasonable period after notice, or immediately for severe violations (for example, illegal use or non-payment). Upon termination, your right to access the Service ends, and we will handle any remaining data according to our data retention practices described in the Privacy Policy.
Governing law
[TODO — Kevin: confirm the legal entity operating SupportChat and the country/state whose law governs these Terms and where disputes are resolved (e.g., courts of a specific jurisdiction). Do not ship this section to production until that's filled in.]
Contact us
Questions about these Terms can be sent to [email protected].