Cookie Policy
Last updated July 17, 2026
This page explains what SupportChat stores in your browser and why. We keep this list intentionally short: we don't ship advertising, analytics, or cross-site tracking cookies. Everything listed below is strictly necessary for the Service to function.
What we store
Session cookie: a first-party, HTTP-only authentication cookie that keeps you signed in. Locale cookie: remembers your chosen display language (English/Dutch) so you don't have to reselect it each visit. Widget conversation token: stored in your browser's local storage by the chat widget on a customer's site, so you can leave and return to an in-progress conversation. None of these are used for advertising, are shared with ad networks, or track you across other websites.
No analytics or advertising trackers
We periodically audit our codebase for analytics and tracking libraries (for example, Google Analytics, Meta Pixel, PostHog, Mixpanel, Segment, Amplitude, Hotjar, or FullStory) and, as of our last review, ship none. If that ever changes, we'll update this policy and add a consent banner before any non-essential cookie is set, as required by applicable ePrivacy and cookie-consent law.
Your choices
Because the cookies we use are strictly necessary, there's no consent banner to manage — you can't opt out of them without breaking core functionality like staying signed in. You can still clear cookies and local storage at any time from your browser settings; doing so will sign you out and reset your saved language preference.
Contact us
Questions about this Cookie Policy can be sent to [email protected].